Cancel at least 48 hours before the scheduled delivery day.
Cancellation and refund policy
Cancellation and date change rules for Trade Waste skip bookings, subject to non excludable statutory rights.
Cancel within 48 hours before the scheduled delivery day.
No refund applies for cancellation on the scheduled delivery day.
Delivery date changes
Requested changes are by arrangement and subject to capacity, business days and unavailable dates. Contact us as soon as possible. A new date or AM/PM preference is not confirmed until Trade Waste accepts it.
If Trade Waste cancels
If Trade Waste cancels the service and cannot offer a reasonable alternative, we will refund the affected service amount.
Customer caused failure and unsafe service
Refunds may be reduced or unavailable where delivery or pickup cannot proceed because access is blocked, information is incorrect, the site is unsafe, permits are missing or the bin is loaded contrary to the waste and safety rules. Additional failed visit, waiting, handling or post service charges may apply under the terms.
Statutory rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded under New Zealand law. Contact us promptly if you believe the service was not supplied with reasonable care and skill.